Why Measuring Engagement Among Associates Is Essential

  • social 8 24 measuring associate engagement

Trust in the workplace is a valuable currency. When colleagues believe in one another and their managers, they believe in what they’re doing. They can focus on the task at hand and know they’re up to date on what’s happening at the company.


When trust is present, employee and associate engagement levels go up. The result? Higher-quality output as well as a more stable and productive internal culture. Measuring engagement provides a useful snapshot of where you stand with associates and how strong their buy-in is. To bring those metrics into focus, try the following:


1. Survey your employees regularly. Trust in the workplace and engagement can each become more apparent through regular, open feedback loops with staff. No matter how you take the temperature of your team, this feedback is critical to measuring engagement.


An employee Net Promoter Score (eNPS), for instance, presents workers with several questions about how likely they are to be advocates for the company on a scale of zero to 10. Based on the average of their responses, employees are either promoters (9-10), passives (6-8), or detractors (0-5).


While getting promoters and passives is the goal, detractors are the ones you’ll want to focus on. When trying to figure out how to build trust in the workplace, reach out to those struggling to engage and figure out what you can do to serve them and their production better.


2. Conduct on-site conversations. If your staffing company offers on-site support, make sure to use the platform to chat with associates regularly during the workday. This employee-employer communication is an informal insight into associates’ day-to-day activities and a real-time method of measuring engagement.


During these check-ins, encourage respondents to be honest, thorough, and specific. If more support is needed, ask how you can provide that support. Use these interactions as a time to encourage associates to bring anything to the table that they think will benefit the company and improve the overall company experience.


3. Track production and attrition rates. When measuring engagement, look at how much gets done and how many employees you retain. These are two surface-level metrics that should catch your attention if you start to see them slide.


Attrition rate is the number of employee separations divided by the average number of employees multiplied by 100. Add context to those figures by doing exit interviews and seeing whether any single factor contributes to attrition the most. By combining the feedback from those interviews with attrition numbers, you can shed light on direct steps you can take to engage and retain valued associates.


When companies and leaders build trust in the workplace, engagement will follow. Be a business that goes above and beyond to create an engaging and supportive culture that regularly inspires your team to succeed.


Integrity Staffing Solutions is a full-service staffing agency and ranks in the top 2% of agencies across the country for quality service based on ClearlyRated’s “Best of Staffing” client survey. To learn more about Integrity or for help with your hiring needs, visit integritystaffing.com or call 833-446-1300.

You might be interested in...

Are You Delivering a Positive Candidate Experience? These Tips Can Help
Hiring involves more than just putting the right people in the right positions at the right times. It also requires making the right first (and lasting) impression on applicants. As a result, organizations in all industries must focus on creating a positive candidate experience.   What difference does it make whether your company wows interviewees — especially those who don’t get the job? If candidates feel your company lacks thoughtful and effective recruitment strategies, that poor reputation could spread to incoming talent.   Of course, the key to mastering the candidate experience is improving it with measurable performance indicators. These steps can help you determine how to measure the candidate experience:   1. Work with a staffing agency. Developing a comprehensive and positive candidate experience journey on your own can be daunting. Working with a recruitment agency can simplify the process, upping the chances that candidates will feel respected and new hires...
Read More
Actioning Customer Feedback: How to Get It and Use It
Feedback from clients and customers offers many benefits to a business. In public forums, it generates buzz and promotes your brand by word of mouth. Internally, it helps improve customer service protocols, product modifications or introductions, manufacturing processes, employee training and more.   Deciding What Feedback You Want Whether you plan to send out a survey to retail consumers or have a face-to-face with your business client, you need to know what questions you'll be asking. User experience factors could include: How they found your business Product quality Product availability Prices Customer service issues Delivery time Site navigation Suggestions for improvement   The questions you ask will also be determined by your company's Key Performance Indicators (KPIs) — for both the overall business and specific departments. Metrics should be established to determine whether the feedback is at an acceptably positive level, or needs to be addressed....
Read More
Staffing Redefined: Why It's Easier to Land a Job in 2021
What if you could get a great job as a temp or direct hire, with a lot less work — and guesswork — on your part? Staffing agencies such as Integrity have a range of new tools that not only put you in a job faster, but in the right job where you'll be happier and more successful.   Here are some of the innovations that are currently making our job candidates' lives easier.   Remote processes eliminate the hassles The move to online workflows actually started a few years ago, but the COVID pandemic has dramatically speeded up this trend. At Integrity, you can now fill out and submit a job application and other employee documents, take pre-employment tests, have your interview and receive your onboarding initiation — all from your internet-connected device, wherever you happen to be.   Our job candidates and associates love it because they no longer have to physically travel to an Opportunity Center to do paperwork. And those who get nervous during job interviews find that...
Read More


More Info
You need an account to do that Set up an account Never Mind

Please register for an account first. If you already have one, log in here.