If there's one thing we've learned during this incredible year, it's that businesses must be prepared for any contingency. Staffing needs may skyrocket, or plummet, or do both successively within just a few months.
Who would have thought, as recently as this time last year, we'd see statistics like these:
Online sales were up 76% in June 2020 compared with June 2019
Amazon's traffic increased by 28.1% between February and July 2020
Ecommerce penetration was 20.8% in Q2 2020, up from 14.7% in Q2 2019
43.7% of top 500 retailers offered curbside pickup in August 2020, up from 6.9% in December 2019
In a global survey, 63% of consumers said the way they obtain goods and services was "transformed" by the pandemic
83% of consumers expect retailers to provide flexible shipping and fulfillment options
Before COVID-19, 7% of U.S. employees worked from home; as of June 2020, 64% did
67% of IT decision makers expect "expanded or universal work-from-home policies" to...