Is customer obsession your 2021 goal, like us? Today, more than ever, customer service matters. We continuously strive to elevate our commitments to delivering WOW service and stand out among the rest, and this year is no different.
To kick-off our year with a customer-service mindset, we are excited to announce that Rob Siefker, Zappos Director of Customer Loyalty, will share his best practices in our Integrity-hosted webinar on January 27th, “Simple Secrets to Customer Satisfaction.”
In this exclusive live broadcast, we’ll learn about Zappos’ unwavering focus on delivering the best possible service experience to their customers, touching on many topics, including:
· The Culture of Service
· The WOW Philosophy
· The Zappos Customer Model
· Simple Secrets to Customer Satisfaction
· Zappos Service Agents’ Best Practices
We’re thrilled to have the opportunity to share this event with our staff, clients, colleagues, and special guests.
Want to learn how Zappos, a customer service legend, provides WOW service to both customers and employees? Join us as our guest and learn from one of the best!
Date: Wednesday, January 27th
Time: 1-2:30 PM EST
Rob’s years of experience in the Zappos Family makes him an insightful speaker, focused on a commitment to service, creating WOW customer experiences, and their importance in business today.
Join us for this unique opportunity to learn tried-and-true tips from the country’s leading customer service brand!
Get to know Rob:
Rob joined Zappos in January of 2004, starting as a temporary call center employee. He steadily worked his way up the leadership ranks and has helped the customer service team grow from 30 to more than 500 employees. Rob is a strong ambassador and promoter of the Zappos brand and is committed to developing a world-class culture.