Call Center Staffing & Recruiting

Elevate your customer experience game with contact center agents who care.

To keep customers happy and loyal, your call center needs a steady stream of outstanding customer service talent. That’s where we come in.

Hire quality call center and customer service staff.

Integrity actively sources, recruits and onboards call center talent. So, we know the skills and fit agents need to thrive in your industry.

We have 20+ years of experience staffing these positions and more:

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    Virtual Assistants

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    Customer Care Associates

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    Help Desk Staff

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    Call Center Support

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    Concierge Associates

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    Customer Service Managers

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    Technical Support Specialists

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    Account Representatives

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    Client Service Specialists

Ready to work with industry’s best service and support specialists?

We deliver call center staffing solutions that adapt to seasonal peaks, market conditions and changing business needs.

High-Volume Call Center Consulting.

Well-versed in call center challenges, the Integrity Consultation Team can rapidly evaluate your process and environment — from people and process to technology and software.

We’ll provide actionable recommendations to optimize your call center operations. And you’ll walk away ready to elevate your customer service performance (and metrics).

High-Volume Call Center Consulting.

Well-versed in call center challenges, the Integrity Consultation Team can rapidly evaluate your process and environment — from people and process to technology and software.

We’ll provide actionable recommendations to optimize your call center operations. And you’ll walk away ready to elevate your customer service performance (and metrics).

Customized Call Center Staffing Strategies.

When it comes to call center staffi­ng, there’s no such thing as one-size-fits-all. With Integrity, you have customer care recruiting and hiring experts on your side.

As a result, you get a tailor-made recruitment plan that quickly and efficiently generates the most successful candidates for your positions. We look beyond the resume to find associates who will succeed in your culture.

Customized Call Center Staffing Strategies.

When it comes to call center staffi­ng, there’s no such thing as one-size-fits-all. With Integrity, you have customer care recruiting and hiring experts on your side.

As a result, you get a tailor-made recruitment plan that quickly and efficiently generates the most successful candidates for your positions. We look beyond the resume to find associates who will succeed in your culture.

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Recruiting & Onboarding for Outsourced Call Centers.

In the business of supporting other brands with an outsourced call center? Integrity knows how important quality customer experiences are. And that contact center talent drives it.

Integrity recruits call center agents who get it. We make sure the talent you hire quickly adapts to your clients’ cultures and processes. In turn, you’ll shine and win more business!

Onsite Call Center Team Management.

Growing fast? Our onsite implementation teams can get your call center team up and running, engaged and ready to deliver impeccable customer experiences. Services include:

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    Associate engagement and management
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    Coaches for associate success
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    Online workforce management

Onsite Call Center Team Management.

Growing fast? Our onsite implementation teams can get your call center team up and running, engaged and ready to deliver impeccable customer experiences. Services include:

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    Associate engagement and management
  • null
    Coaches for associate success
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    Online workforce management

Employee Retention Programs for Call Center Staffing.

Average employee turnover costs 33% of a worker’s annual salary. While you’ll never be shorthanded with Integrity’s large talent pool, we stop retention problems at the source.

It starts with competitive compensation packages. And then we offer incentives to boost engagement. Job satisfaction is key to retention, and Integrity works hard to match the right-fit talent with your call center needs.

Employee Retention Programs for Call Center Staffing.

Average employee turnover costs 33% of a worker’s annual salary. While you’ll never be shorthanded with Integrity’s large talent pool, we stop retention problems at the source.

It starts with competitive compensation packages. And then we offer incentives to boost engagement. Job satisfaction is key to retention, and Integrity works hard to match the right-fit talent with your call center needs.

We deliver call center staffing solutions that adapt to seasonal peaks, market conditions and changing business needs.

That’s Integrity — a staffing partner able to flex with your evolving needs. From call center consulting and customized recruitment strategies to onsite associate management, we have the tools and people you need to keep clients and customers delighted.

Carefully sourced and coveted around the industry, our certified call center talent supports leading brands deliver better experiences every day.

What kind of talent are you look for? Here’s a sampling of customer support roles we place:

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    Account Representatives
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    Client Service Specialists
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    Concierge & Help Desk
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    Customer Care Associates
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    Customer Service Managers
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    Technical Support Specialists
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    Virtual Assistants

Maximize efficiencies across locations with Integrity.

Onsite & Centralized Teams.

Our centralized teams handle all the administrative work so that our onsite teams have a singular focus: getting candidates started in your buildings and keeping them there, safe, engaged, and productive.

4 Ways a Staffing Agency Boosts Candidate Sourcing

Staffing agencies know sourcing. We’re connected to our communities, we’re constantly vetting talent. Learn exactly how our forte can help your business grow and find the quality talent you need.

Case Study: Staffing an Omni-Channel Customer Service Center

When a major fashion rental company needs to quickly hire 250+ high-end customer service team members, Integrity stepped up with associates proficient in voice, chat, video, email and text communication.

Call center team

How to Successfully Manage Your Multi-Generational Workforce

Today’s workforce spans at least four generations. Understanding the best approach to each can help you optimize their performance, your team’s dynamics and your company’s productivity.

Discover how we’ve built a pool of thousands of qualified candidates to ensure you’ll never be short-handed.